There is a practice complaints procedure to deal with comments, suggestions and complaints. In the event of a complaint, a leaflet summarizing the procedure may be obtained from the reception area or by downloading a copy here.
Click here for copy of Complaints Procedure Leaflet
If a member of the public has a complaint about a GP, Dentist, Pharmacy or Optician that can't be resolved locally with the practice, they need to contact NHS England at:
Telephone: 0300 311 22 33
Address: NHS England
PO Box 16738
Freedom of Information requests should also be directed through the above address/email.
Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur. Dr Andrews is the partner responsible for dealing with complaints.
Comments and suggestions on how we can improve our service to you, the patient, are always welcome. These can be left at reception or emailed to: firstname.lastname@example.org