We operate an advanced access appointment system, which means that all patients will be offered an appointment to see a member of the primary health care team on the day that they phone. If your own doctor is not available an appointment will be offered with another doctor or one of the practice nurses. Appointments can be made in person at reception during surgery hours or by telephone.
New Online Service For Booking Appointments
To improve the service that we give to our patients there is now in place an on-line system for booking appointments.
Click here for a copy of the instruction letter.
We try to keep to appointment times but some problems may take longer than usual and the doctor may occasionally be called out to an emergency. You may therefore be seen later than your appointment time. Please be patient and understanding.
Please be aware that most appointments with your doctor are for a period of 10 minutes. If you have more that one problem to discuss please make the doctor aware at the start of the consultation and be prepared to come back at a later date if it is not possible to cover everything in the 10 minutes. It is unfair to other patients waiting to see the doctor if you take more than your allotted time. Appointments with the Duty Doctor of the day are for 7 minutes and really must be kept to one emergency problem that can't wait until the patient's own Doctor is available.
If you are unable to attend for a pre-booked appointment please let us know as early as possible.This would then allow the appointment to be given to another patient.
Patients requiring an appointment with a doctor in the morning should phone or call in at 8.30am. For appointments in the afternoon they should phone at 2.15pm. The appointment desk is closed between 12 noon and 2.15pm. 30% of appointments are now pre-bookable up to two weeks in advance. If you have special circumstances (eg working away) pre-booking appointments are available on two evenings a week ie Tuesday and Thursday 6.30 to 7.40pm, together with Wednesday mornings from 7.00 - 8.10am.